Drive Out Fear!
by Denise Robitaille It was the great W. Edwards Deming who first applied this tenet,…
The Language of Certification
by Peter Holtmann What’s in a name? Accreditation. Certification. It’s all the same, right? Let’s…
Measuring Development: An Audit Maturity Matrix
by Duke Okes Maturity matrixes are quite popular as they allow an organization to assess…
ISO 9001:2015 and the Importance of the Process Approach
by T.D. (“Dan”) Nelson Based on a review of the Draft International Standard (DIS) version…
Auditing a Subsystem: Achieving Customer Satisfaction
by Russell T. Westcott Baldrige-type awards, the concept and principles of Total Quality Management (TQM),…
Of Audits and Elections
by Denise Robitaille In an attempt to perform my civic duty, I once again tuned…