Auditor Traits
by Denise Robitaille In my column, “What Makes for a Good Auditor” (The Auditor, May-June 2014), I…
Auditing a Subsystem: Complaint Handling Process
by Russell T. Westcott Customer complaints, although often perceived as undesirable, can be a valuable…
Writing Informative Audit Reports
by Denise Robitaille Audit reports are the product of audits. Without audit reports, audits are…
Improving Internal Auditor Effectiveness
by Roderick Munro, Ph.D. The state of being registered (or in some cases compliant) to…
New Standards: One More for the Road?
by Peter Holtmann How many standards do you really know well? I mean inside…
ISO 9001:2015–Skip the Middle
by Lorri Hunt With the publication of the Draft International Standard (DIS) of ISO 9001:2015,…