New Standards to Help Contact Centers Improve Customer Experience
New standard ISO 18295-1, Customer contact centers – Part 1: Requirements for customer contact centers, specifies best…
ISO 45001 Reaches Next Stage of Development
The ballot period for the second Draft International Standard of occupational health and safety management…
Standards Australia Launches Open Process on Market Terms on Distribution
In a step toward modernizing access to Australian Standards, Australia’s peak standards development body is…
New Video Fire Detector Standard to Help Save Lives
Able to detect, identify, and analyze smoke at the first sign of fire or flame,…
Measuring the Carbon Footprint of Buildings in a Simple Way
by Sandrine Tranchard There are hundreds of millions of individual buildings in the world, each presenting…
The Rise of Being “Social”
by Clare Naden The social responsibility movement started with debates about corporations having a responsibility to…
Auditor Profile: A Wealth of Auditing Knowledge
Propelled by 30 years of audit experience, Craig Cochran channels his vast knowledge to author…
Why the Future Belongs to Standards
by Elizabeth Gasiorowski-Denis A quick glance at the accelerating technological change over recent years, and the…
Policy Requirements in ISO 45001
by Tom Barham A key component of any management system is the policy—a high-level document…
ISO/TS 22163 to Bring Quality to The Rail Sector
The International Organization for Standardization has published guidelines to bring a quality management approach to…