The Culture Series: Project Management through an ISO Lens
By Jackie Stapleton In a recent Harvard Business Review article, What the Next Generation of Project…
The Culture Series: Procedure meets Culture
By Jackie Stapleton Traditionally, quality management systems (QMS) have emphasized adherence to rigid procedures and…
Automotive Process Approach
THE PROCESS APPROACH The process approach is taking any activity, or set of activities, that uses…
Driving Change: Toyota’s Resource-Powered Journey to Quality Excellence
By Jackie Stapleton It was the 1990s, an era known for grunge music, the dawn…
The Sinking of the Titan: A Management System Lesson
By IJ Arora, Ph.D. On June 18, 2023, the Titan submersible imploded near the bottom…
Bridging Business Gaps: From Curiosity to Conformance
By Jackie Stapleton From Gaps to Guidance In the early days of my ISO 9001…
Looking Ahead at ISO 9001
By IJ Arora Over the years, ISO 9001 has proactively kept up with various industry…
Why ISO 9001 Still Matters
By Denise Robitaille Do you know that if you Google ISO 9001:2015 you get over…
The Future of Quality Management is Business Management
By Tom Taormina The definition of quality in products and services has been evolving…
A Winning Plan for 2021 (from a 75-Year-Old Entrepreneur)
By Tom Taormina Being an entrepreneur is not for the faint of heart. Every…