Quality Is Not Just a Word We Use, Part One: What Is Quality?
By Tom Taormina Editor’s note: This is the first of three articles in a series…
The Scale of Success
By Jackie Stapleton Who else freaks out when they walk past their scales in the…
When Auditors Cross the Line
By Jackie Stapleton There was a young female consultant, let’s call her Courage, who was…
10 Steps to Safeguard Maritime Assets from Cybersecurity Threats
By IJ Arora, Ph.D. Cybersecurity threats have become a pressing concern in the modern era due…
The Culture Series: Project Management through an ISO Lens
By Jackie Stapleton In a recent Harvard Business Review article, What the Next Generation of Project…
The Culture Series: Procedure meets Culture
By Jackie Stapleton Traditionally, quality management systems (QMS) have emphasized adherence to rigid procedures and…
Automotive Process Approach
THE PROCESS APPROACH The process approach is taking any activity, or set of activities, that uses…
Driving Change: Toyota’s Resource-Powered Journey to Quality Excellence
By Jackie Stapleton It was the 1990s, an era known for grunge music, the dawn…
The Sinking of the Titan: A Management System Lesson
By IJ Arora, Ph.D. On June 18, 2023, the Titan submersible imploded near the bottom…
Bridging Business Gaps: From Curiosity to Conformance
By Jackie Stapleton From Gaps to Guidance In the early days of my ISO 9001…