Self-Certification Is Not a Real Thing
by Denise Robitaille Every once in a while we hear of a company that claims…
The Quality Career
by Peter Holtmann Quality professionals play an integral part in the maintenance and development of…
Build Lean Into Your QMS When Converting to ISO 9001:2015
by Mike Micklewright The waste involved in having multiple systems serving the same purpose can…
Improving the Internal Auditing Process
by Roderick A. Munro, Ph.D. Internal auditing for ISO 9001 (as defined in Wikipedia) “is…
Auditing a Subsystem: Total Cost of Quality Process
by Russell T. Westcott Organizational managers frequently talk about the cost of implementing and maintaining…
Effectiveness of Quality Objectives
by Denise Robitaille Clients are often surprised when I inquire about their quality objectives. They…