Updated Guides For Customer Satisfaction Best Practice Jane Boler / July 29, 2018 A series of international standards has been updated to bring together international best practice on… Read More »
Auditing a Subsystem: Achieving Customer Satisfaction Jane Boler / September 1, 2014 by Russell T. Westcott Baldrige-type awards, the concept and principles of Total Quality Management (TQM),… Read More »