Why ISO 9001 Still Matters
By Denise Robitaille Do you know that if you Google ISO 9001:2015 you get over…
Updated Guides For Customer Satisfaction Best Practice
A series of international standards has been updated to bring together international best practice on…
Auditing a Subsystem: Achieving Customer Satisfaction
by Russell T. Westcott Baldrige-type awards, the concept and principles of Total Quality Management (TQM),…