Clause 4.1 of ISO 9001: Don’t Let Climate Change Distract You from the Bigger Picture
By Jackie Stapleton A fellow auditor recently shared a story with me about an audit…
ISO 19011:2026 and the Shift from Conducting Audits to Designing Them
By Jackie Stapleton About fifteen years ago, when I was still delivering classroom-based training, there…
The Shift from Managing Change to Leading Through It
By Jackie Stapleton I was reading an article recently, and while I can’t remember where…