Organizational Self-Assessment Guidance Through ISO 9004
by Denise Robitaille This article is excerpted from Denise Robitaille’s eBook ISO 9004: The Key…
Future-Audits: Crowdsourcing and Social Collaboration Point the Way Forward
by Peter Holtmann It’s been a learning curve for me of late; reading in more…
Auditing a Subsystem: New Product Development and New Service Development
Basically, there are two overall approaches to developing a new product or service: (1) get…
Silos: Auditing By the Elements
ISO 9001:1994 has been defunct a long time. It’s a dinosaur, fossilized into the history…
ISO 9001:2015: A Status Report
by Denise Robitaille By now most people are aware that ISO 9001 is in the…
Training: Teach, Test, Assess
by Peter Holtmann How many times have we looked at flat-pack furniture and thought, “Who…
Are Audit Checklists Evil?
by Dennis Arter There continues to be much discussion about the use of audit checklists…
Treat Audits as Servants, Not Masters
by William A. Levinson The treatment of ISO 9001:2008 and related standards as costly and…
Ten Ways to Manage Your Quality Management System Costs
by Lorri Hunt Although it’s always a struggle to manage quality management system costs, in…
Auditor Competence: When the Auditor Gets Audited
by Denise Robitaille There aren’t too many things in any individual’s work experience that arouse…