The “Ghost Processes” in Your Management System
By Julius DeSilva Most organizations have two management systems. The one in the manual and…
Common ISO Audit Failures: Seven Mistakes to Avoid
By Jackie Stapleton I turned up for a certification audit at a mid-sized service organization…
The Five Stages of the Quality Leadership Journey
By Jackie Stapleton Everyone starts somewhere. And everyone can grow. But you need to know…
ISO Revisions Explained
By Jackie Stapleton ISO Revisions: The New Terminology for Maintain and Retain Documented Information Over…
Making Complex Ideas Easy to Understand: A Smarter Way to Document Your System
By Julius DeSilva In interacting with many organizations over the past two decades, I’ve seen…
Psychological Safety and Why Auditors Need It
By Julius DeSilva We talk a lot about psychological safety when it comes to…
Why Growing Factories Need Integrated Management Systems
By Quality Management International, Inc. As factories expand, so do their systems, and with growth…
Picking the Right Audit Sample: A Practical Guide for New Auditors
By Julius DeSilva Auditing is like tasting a dish—you don’t need to eat the whole…
Stop, Start, Shift, Continue: The Best Questions to Ask Before Year End
By Jackie Stapleton I came across a question the other day while reading: “What’s one…
What If ISO Standards Didn’t Exist? A World Without Compliance
ISO management system standards play a vital role in ensuring quality, safety, efficiency, and sustainability…