Many quality managers and corrective action coordinators often have to deal with no or delayed responses to corrective action requests. There are several potential reasons for the delays, and causal analysis can help identify and remedy systemic causes.
There are also several different options to choose from when a particular CAR reply is delayed. The level of response should not only be appropriate to the potential risks, but also utilize an escalation process when necessary in order to ensure that the situation is resolved.
This webinar will describe the six primary reasons for delayed corrective action responses, and systemic solutions to address each of them. Additionally, eight ways to respond to a specific delay will be discussed, as well as the rationale behind each.
Course Agenda
- Systemic causes for delayed CAR responses
- Potential solutions for systemic causes
- Level 1, 2 & 3 escalation responses
- Cautions for choosing the level of response
What You Will Learn
- How to improve responses to CARs
- Dealing with the frustrations of self and others
- How the QMS itself can provide support for resolving the delays
- Making it an organizational versus quality department issue
For more information on Dealing with Delayed Responses to Corrective Action Requests, visit www.patonprofessional.com/dealing-with-delayed-responses-to-corrective-action-requests-webinar.