Auditing a Subsystem: New Product Development and New Service Development
Basically, there are two overall approaches to developing a new product or service: (1) get…
Silos: Auditing By the Elements
ISO 9001:1994 has been defunct a long time. It’s a dinosaur, fossilized into the history…
Training: Teach, Test, Assess
by Peter Holtmann How many times have we looked at flat-pack furniture and thought, “Who…
Are Audit Checklists Evil?
by Dennis Arter There continues to be much discussion about the use of audit checklists…
Treat Audits as Servants, Not Masters
by William A. Levinson The treatment of ISO 9001:2008 and related standards as costly and…
Ten Ways to Manage Your Quality Management System Costs
by Lorri Hunt Although it’s always a struggle to manage quality management system costs, in…
Auditor Competence: When the Auditor Gets Audited
by Denise Robitaille There aren’t too many things in any individual’s work experience that arouse…
Conducting Successful Audit Interviews
by Larry Whittington Audit interviews are one of four ways to gather information during an…
Standards: Communicate!
by Peter Holtmann We have all heard the phrase, “A common language separated by different…
Major vs. Minor Audit Findings
by Richard Vincins Many auditors struggle with deciding what level of importance audit findings constitute…