John J. Knappenberger is president and CEO of the ANSI-ASQ National Accreditation Board (ANAB), located…
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by Duke Okes Supplier audits are certainly ripe for improvement. All too many supplier audits…
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by Russell T. Westcott A deficient hiring process can be the root cause of your…
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by Denise Robitaille It occurred to me as I was preparing to pen this issue’s…
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by Denise Robitaille Every once in a while we hear of a company that claims…
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by Peter Holtmann Quality professionals play an integral part in the maintenance and development of…
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by Mike Micklewright The waste involved in having multiple systems serving the same purpose can…
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by Roderick A. Munro, Ph.D. Internal auditing for ISO 9001 (as defined in Wikipedia) “is…
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by Russell T. Westcott Organizational managers frequently talk about the cost of implementing and maintaining…
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by Denise Robitaille Clients are often surprised when I inquire about their quality objectives. They…
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