Presenter: Paul Simpson
For as long as quality management systems standards have been around there has been a need to audit them to ensure the systems are working as intended. This applies equally to internal and supplier audits and audits supporting third-party conformity assessment. There is far too much variability in the current process, and this means interested parties are less able to rely on audit results. In this session, we look at some of the causes of this poor reputation and the areas to focus on to improve the credibility of a “quality” audit.