Drive Out Fear!
by Denise Robitaille It was the great W. Edwards Deming who first applied this tenet,…
The Language of Certification
by Peter Holtmann What’s in a name? Accreditation. Certification. It’s all the same, right? Let’s…
Measuring Development: An Audit Maturity Matrix
by Duke Okes Maturity matrixes are quite popular as they allow an organization to assess…
ISO 9001:2015 and the Importance of the Process Approach
by T.D. (“Dan”) Nelson Based on a review of the Draft International Standard (DIS) version…
Auditing a Subsystem: Achieving Customer Satisfaction
by Russell T. Westcott Baldrige-type awards, the concept and principles of Total Quality Management (TQM),…
Of Audits and Elections
by Denise Robitaille In an attempt to perform my civic duty, I once again tuned…
Auditor Traits
by Denise Robitaille In my column, “What Makes for a Good Auditor” (The Auditor, May-June 2014), I…
Auditing a Subsystem: Complaint Handling Process
by Russell T. Westcott Customer complaints, although often perceived as undesirable, can be a valuable…
Writing Informative Audit Reports
by Denise Robitaille Audit reports are the product of audits. Without audit reports, audits are…
Improving Internal Auditor Effectiveness
by Roderick Munro, Ph.D. The state of being registered (or in some cases compliant) to…