Auditing a Subsystem: Complaint Handling Process
by Russell T. Westcott Customer complaints, although often perceived as undesirable, can be a valuable…
Writing Informative Audit Reports
by Denise Robitaille Audit reports are the product of audits. Without audit reports, audits are…
Improving Internal Auditor Effectiveness
by Roderick Munro, Ph.D. The state of being registered (or in some cases compliant) to…
New Standards: One More for the Road?
by Peter Holtmann How many standards do you really know well? I mean inside…
ISO 9001:2015–Skip the Middle
by Lorri Hunt With the publication of the Draft International Standard (DIS) of ISO 9001:2015,…
Honing Your Audit Interview Skills
by Denise Robitaille Asking audit questions would seem to be a fairly straightforward activity. You…
Audit Validity: Do Audits Work?
by Peter Holtmann Upon embarking upon this article I had to ask myself some really…
ANAB, ISO 9001:2015, and You!
John J. Knappenberger is president and CEO of the ANSI-ASQ National Accreditation Board (ANAB), located…
Supplier Audits: Auditing for Supply Chain Reliability
by Duke Okes Supplier audits are certainly ripe for improvement. All too many supplier audits…
Auditing a Subsystem: Staffing Process
by Russell T. Westcott A deficient hiring process can be the root cause of your…