IAF Releases ISO 9001:2015 Transition Planning Guidance Document
The International Accreditation Forum (IAF) has released a transition planning document that provides guidance for…
ISO 9001:2015 Frequently Asked Questions
ISO 9001 is undergoing a significant revision, complete with a new structure, new numbering scheme,…
Drive Out Fear!
by Denise Robitaille It was the great W. Edwards Deming who first applied this tenet,…
The Language of Certification
by Peter Holtmann What’s in a name? Accreditation. Certification. It’s all the same, right? Let’s…
Measuring Development: An Audit Maturity Matrix
by Duke Okes Maturity matrixes are quite popular as they allow an organization to assess…
ISO 9001:2015 and the Importance of the Process Approach
by T.D. (“Dan”) Nelson Based on a review of the Draft International Standard (DIS) version…
Auditing a Subsystem: Achieving Customer Satisfaction
by Russell T. Westcott Baldrige-type awards, the concept and principles of Total Quality Management (TQM),…
Of Audits and Elections
by Denise Robitaille In an attempt to perform my civic duty, I once again tuned…
Auditor Traits
by Denise Robitaille In my column, “What Makes for a Good Auditor” (The Auditor, May-June 2014), I…
Auditing a Subsystem: Complaint Handling Process
by Russell T. Westcott Customer complaints, although often perceived as undesirable, can be a valuable…