New Standards to Help Contact Centers Improve Customer Experience
New standard ISO 18295-1, Customer contact centers – Part 1: Requirements for customer contact centers, specifies best…
Standards Australia Launches Open Process on Market Terms on Distribution
In a step toward modernizing access to Australian Standards, Australia’s peak standards development body is…
New Video Fire Detector Standard to Help Save Lives
Able to detect, identify, and analyze smoke at the first sign of fire or flame,…
The Rise of Being “Social”
by Clare Naden The social responsibility movement started with debates about corporations having a responsibility to…
Why the Future Belongs to Standards
by Elizabeth Gasiorowski-Denis A quick glance at the accelerating technological change over recent years, and the…
Radio Equipment Directive Necessary for Compliance
The European Union Radio Equipment Directive (RED) 2014/53/EU has replaced the Radio and Telecommunications Terminal…
Measurement Guidance Document ILAC G27 Published
The International Laboratory Accreditation Cooperation has published ILAC G27—Guidance on measurements performed as part of…
Standard for Business Success ISO 9004 Reaches DIS Stage
The revision of ISO 9004, Quality management – Quality of an organization – Guidance to achieve sustained…
New Canadian Standard to Strengthen Consumer Product Safety
The Standards Council of Canada (SCC) and Underwriters Laboratories Inc. (UL) have published a new…
ISO 22316 to Simplify Organizational Resilience
New standard ISO 22316, Security and resilience – Organizational resilience – Principles and attributes, aims to help…