4 Responses

  1. Rodney King
    Rodney King at |


    Can you clarify the matrix in the RPA. In a process, if the process is low in effectiveness and high in efficiency, how can it be “doing things right”?. I believe that the critical success measure of a process is based on the results (output). So if the process is not effective, it would not or at best partially deliver the output.

  2. Robert Mundave
    Robert Mundave at |

    U spelt Eugene’s last name wrong baud….

  3. Mike Richman
    Mike Richman at |

    Thank you, Robert. The correction has been made.

  4. FRACHE Philippe
    FRACHE Philippe at |

    Is it possible to share the original file, I guess an Excel sheet ?


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