Newly revised ISO 9004, Quality management – Quality of an organization – Guidance to achieve sustained success, shares business secrets and strategies to help organizations prepare for challenges and optimize their performance.
The revision builds on previous guidance to help organizations improve their overall performance by releasing the full potential of their quality management systems. In addition, the standard aims to help organizations move beyond ISO 9001 by addressing topics such as the alignment and deployment of strategy, policy and objectives within the broader context of the organization’s vision, mission, values, and culture.
Charles Corrie, secretary of the ISO committee that developed the standard, said ISO 9004 is about helping organizations achieve “sustained success.”
“Often business failure is due to not adapting to changes in the market, competition or new technologies effectively,” Corrie said.
“ISO 9004 draws on the strategies, best practice and experience of some of the most successful businesses around the world to provide guidance for any business, regardless of size or genre. This includes how to anticipate future challenges and how to achieve a higher level of performance along the way.”